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We offer a comprehensive team of qualified Water Damage Technicians who can quickly respond in our fully equipped emergency response vehicles (ERV). If your property is located anywhere between the Sunshine Coast to Brisbane and down to the Gold Coast and it is affected by flood or accidental water damage, don’t worry, we will immediately assess the water damage to minimize the devastation to your home or business.

Technicians will focus on the water removal and prioritise the water damage restoration for bacteria removal, mould remediation, carpet and floor drying, carpet and floor cleaning and water stain removal. More often than not, if the damage is extensive, it will require drying of the inner wall cavities and wall boards. Whether made of concrete, brick or timber, the floors are the most effected. There is a likelihood that there may be a requirement for the replacement of skirting boards, shaving and refitting of doors and other repairs due to moisture swelling, but depending on the level of damage incurred, it may not be as serious as it sounds. We are experienced in working closely with insurance companies to ensure water damage restoration is to everyone’s satisfaction. Water damage is a serious problem, so do not take it lightly. We are here and ready to provide you with the specific service for your water damage problem.

Carpet Drying

Wet carpets must be attended to immediately. Depending on the level of flooding, it may be necessary to replace the entire carpet as in 45% of severe water damage. So, it is crucial to get onto the drying process as you first priority. If the accidental overflow is minimal or restricted to just the one area, the carpet can often be dried using dehumidifiers and high-volume rapid dryers. If you have concerns or not confident to dry your own wet carpets then don’t worry, our best Qualified carpet drying Technician will be able to assess the seriousness of any sort of carpet damage and then first report if the carpet can be effectively dried or if it is beyond drying and needs to be replaced. Our many years of experience will show that it is not only homeowners who face water damage problems, office and commercial owners also have their fair share of wet carpet issues or the more severe flood damage issues caused by an act of God. But irrespective of the job size or seriousness, our crew of specialised carpet drying technicians are always available to attend to any problem, and get it remedied promptly. You can always rely on us to provide the emergency carpet drying service.

Water Stain Removal

If you have had some water damage to your carpets and now find that you have some unsightly carpet water stains that you are unable to remove, don’t panic, because we can help you solve the problem. We can greatly minimise their appearance or as is often the case, even remove them completely.

The primary part of the process is that we need to act fast. Contact us so we can get on our way to you and if you haven’t done so already, try to absorb whatever excess water you can with a clean, dry towel or rag. The longer water sits on the carpet, the more likely it is to leave a stain. But you must blot, don’t rub. When removing the water, blot the area gently with a clean, dry towel or rag. Avoid rubbing the area, as this can push the water deeper into the carpet fibres and make the stain worse. You may be tempted to use a store-bought carpet cleaner and we need to warn you about this option because whilst there are good products out there, you will likely get something that may need a specific application process which can be faulted and you end up making the problem worse. Retail products can be more suited to small jobs.

By hiring a professional you know that the best job will be done, and we take the responsibility to return your carpets as close as we can to as they were. With the latest top quality cleaning technology on offer, we can generally completely remove stains from most carpets together with achieving similar results on upholstery and flooring.

Bacteria Removal

With any water or flood damage, you often get many kinds of mould or bacterial problem and mildew problem which is very dangerous for all then its need to be removed. To offer a quick response, we can provide professionally trained mould Technicians to purge your home or workplace of any forms of bacteria or mould that has become active. With deep cleansing that uses chemicals that are 100% safe, our technicians will restore your carpet or flooring to its pristine condition and ensure that all bacteria or any kind of mould is removed. Selling or buying a Home? If yes, this would be a great time to organise an unobtrusive inspection with us which will include a bacterial swab examination and once we see all is free of any bacterial presence, we will provide you with a written Certificate of Clearance detailing the specific property bacteria inspection.

Mould Removal

Our trained mould Technicians are licensed and fully insured to assess the amount of water damage sustained and take actions to resolve any mould problem you might have. Mould remediation can be done with removal and testing of the mould to ensure that it has all been removed and does not return. Our professionals will take extra care that the mould does not spread and that the chemicals used for removal are 100% safe. All governments in all states have informative documents on their respective websites confirming the health risks associated with mould spores within homes and work places. They all recommend that if you believe there is a chance of mould growth within your property that you would be making the right decision if you contacted a professional service to inspect and clean areas to remove the mould growth. Queensland Health has a very informative fact sheet on dealing with mould after a flood which is well worth reading. Remember, do not treat mould/bacteria lightly. You may think you have removed it with an ‘off the shelf’ cleaner but in many cases, it remains! We give you the best mould removal Brisbane.

Emergency Flood Response

Flooded properties are given a high priority at our end and as such, we retain a roster of professional water damage technicians to offer a 24/7 emergency water damage service in the greater Brisbane area and most surrounding regions for quick response. Our emergency response vehicles will immediately answer your call to assess the water damage and minimize the devastation to your property – whether it is a residence or a commercial or industrial building. We are open seven days a week and offer a high priority on emergency jobs so we will work after hours whenever necessary to minimise damage. Upon arrival we can very quickly check through your property, make recommendations for what must be done immediately to halt any further damage or health risks and then give you a full report on what is required which you can offer to your insurers if applicable.

Timber Floor Drying

In many instances we find that when we are called out for a water damage job we discover that the sub-floor also needs drying. More so with timber flooring but concrete also can have issues that require attention. So, whether the flooring is concrete, or timber it really makes no difference as both need to be dried out before you can replace the carpeting. First the water must be drained out and then high-volume rapid dryers and dehumidifiers are used which takes quite some time to completely dry the flooring. On offer is a professional team of qualified water damage technicians who are all fully insured and trained to safeguard your floors from any potential future moisture problems regarding wet floors arising from your current water damage incident.

Insurance Work

Water damage insurance typically covers damage caused by water that originates from inside your home, such as a burst pipe, overflowing bathtub, or washing machine leak. For natural floods and Acts of God, there is generally a separate section for that which may have more restrictions. The exact coverage and details of how it works can vary depending on the specific insurance policy, so it’s important to review your policy documents or contact your insurance provider for more information.

It’s imperative to note that not all types of water damage incidents are covered by every household insurance policy. For example, and as mentioned above, damage caused by flooding from external sources (such as a river or heavy rainfall) is typically not covered by standard homeowner’s insurance policies and may require separate flood insurance coverage.

We have many years of experience working with insurance companies and are approved by all the major insurers. Once we get on-site, we can help immediately. Generally, if you are insured, we can do the initial work to minimise the repair costs without prior approval from your insurers. Once we have halted, or at least reduced the rate any further damage, we can begin to prepare a detailed report with all the points your insurers want to hear and then submit it to their claims department on your behalf. We make this stress free for you while you can concentrate on the tasks at hand.